cartaramalan · Deposits, Withdrawals Account Verification

LOCAL PAYMENT METHODS

Payment Methods We Accept

We have connected cartaramalan to the payment channels most Malaysian accounts already have active. Every method listed below is available where local law permits, and all transactions are processed in RM. If a specific method is unavailable at the time of your deposit, you will see an alternative in the cashier.

Touch 'n Go eWallet Scan the QR or use the account number shown in our cashier to send from your TNG eWallet balance directly.

Boost Authorise the transfer inside your Boost app — your cartaramalan balance updates once the payment clears.

GrabPay Use your GrabPay wallet balance for deposits; the familiar GrabPay confirmation flow applies here too.

DuitNow Instant bank transfer via DuitNow; works with most Malaysian banks that support DuitNow in their mobile app.

FPX Online banking via FPX covers Maybank2u, CIMB Clicks and other FPX-connected banks — authorise directly from your banking app.

Requesting a Withdrawal from cartaramalan

Withdrawals go back to the same wallet or bank account you used to deposit — this is how we keep the flow consistent and protect your funds. Open the withdraw section inside your account wallet, choose your preferred method (DuitNow, FPX, Touch 'n Go eWallet or Boost), and enter the RM amount you want out. If your account verification is already complete,

the request moves to processing without extra steps. If verification is still pending, you will be prompted to finish it before the withdrawal proceeds. We do not quote fixed payout windows because processing times vary by payment rail and account status.

Go to Withdraw — Inside your account wallet, tap Withdraw and you will see your eligible payout methods listed.
Select method and amount — Pick DuitNow, FPX, Touch 'n Go eWallet or Boost, then type the RM figure you want transferred out.
Complete any pending verification — If a verification prompt appears, upload the required document before confirming — this protects your account from unauthorised withdrawals.
Submit and track — Confirm the request; its status will show inside your account history so you can track it at any point.

Verifying Your cartaramalan Account

Verification is how we make sure your account belongs to you and that withdrawals reach the right person. The process is handled entirely inside your account settings — no need to email documents separately. You will typically need a photo of your MyKad or passport and a selfie or a recent utility bill that matches your registered name and address. Once submitted,

our team reviews the documents and confirms your account status. A verified account has no withdrawal holds triggered by identity checks, so it is worth completing this early rather than at the point you want to cash out.

Open Account Settings — From the account menu, select Verification and you will see which documents are required at your current stage.
Upload your ID — A clear photo of your MyKad or passport is the standard requirement — both sides if prompted.
Proof of address or selfie — A utility bill, bank statement or guided selfie may be requested to match your registered details.
Await confirmation — Our team reviews submissions and updates your account status; you will see the result inside your account dashboard.

Putting Money Into Your cartaramalan Account

Your deposit goes straight into your cartaramalan account wallet the moment the payment clears. We support Touch 'n Go eWallet, Boost, GrabPay, DuitNow instant transfers and FPX online banking — whichever you have open on your phone works here. Players in Petaling Jaya and across Malaysia reach the cashier from the same mobile browser session they use in the lobby. Open the

deposit screen, pick your method, enter the amount in RM, and confirm with your app PIN or bank OTP. No separate app download needed.

Open the cashier — Log in to your cartaramalan account, then tap the wallet icon to open the deposit screen.
Choose your payment method — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX from the listed options.
Enter amount and confirm — Key in your RM amount, review the details on screen, then authorise the transfer using your app PIN or bank OTP.
Balance updates — Once the payment clears, your account balance reflects the deposit and you can head straight to the lobby.

Common Questions About cartaramalan Banking

If something in the payment or verification flow is unclear, the answers below cover the situations we hear about most. For anything not covered here, reach out to our live chat support from inside your account.

Touch 'n Go eWallet, Boost and GrabPay are all accepted. Open the cashier, select the wallet, and follow the in-app confirmation steps to complete the transfer in RM.

Minimum amounts depend on the payment method selected and may be shown in the cashier at the time of deposit. Check the cashier screen before confirming your transaction.

A hold usually means your account verification is incomplete. Head to Account Settings, finish uploading your MyKad or passport, and the withdrawal request will proceed once verification is confirmed.

We aim to return funds to the original payment source. If you need to use a different method, contact live chat support from your account before submitting the withdrawal request.

Keep the transaction reference from your bank app, then contact support via live chat. Share the reference number and our team will trace the transfer against our payment records.

We do not add fees on our end for standard deposits or withdrawals. Your bank or e-wallet provider may apply their own charges — check with them separately for any applicable rates.

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