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What cartaramalan Does With Your Personal Data

This page explains exactly what we collect when you open an account, use Touch 'n Go eWallet or Boost to fund it, and browse the lobby — no vague language, no buried clauses.

Account data protectedLocal payment context: Touch 'n Go eWallet, Boost, GrabPayNo third-party data salesAccess requests acceptedRetention period disclosed
cartaramalan What cartaramalan Does With Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply standard encryption across your account and payment activity, covering sessions that involve Touch 'n Go eWallet, GrabPay and other local wallet transfers. Below are the four areas of our data practice you are most likely to have questions about.

Cookie Use

We use session and preference cookies to keep you logged in and remember your lobby state. You can adjust cookie settings in your browser at any time without losing your account.

Account Security

Login attempts trigger an OTP to your registered number. Unusual access patterns — a new device or an unrecognised location — prompt an additional verification step before the lobby opens.

Data Retention

We keep transaction and account records for as long as required under applicable law in permitted regions. Once that period ends, data is deleted from our active systems on a scheduled basis.

Requesting Changes

You have the right to access, correct or ask us to delete your personal data. Submit your request through live chat or email with your account details and we will respond within a reasonable timeframe.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Open the chat widget from any page on cartaramalan and select the Privacy or Account topic. A team member will pick up your query and respond directly.
Email Support Send your data access or deletion request by email. Include your registered account details so we can verify your identity before processing any change.
Account Settings Minor data updates — like changing your contact number — can be made directly inside your account settings page without contacting support at all.

Privacy Policy — Questions We Hear Often

These are the data and privacy questions that come up most from Malaysia account holders. If yours is not covered here, reach us via live chat on cartaramalan.

We collect your name, email address, contact number and the payment method you use — for example Touch 'n Go eWallet or Boost. Device and session data is collected automatically when you access the lobby.

No. Your payment details — whether via GrabPay, DuitNow or FPX — are only processed by the payment provider handling that specific transaction. We do not pass financial data to third parties for any other purpose.

Contact us through live chat or email, provide your registered account details for identity verification, and we will compile and send your data record within a reasonable period.

Yes. Send a deletion request via email or live chat. We will action it subject to any retention obligations under applicable law — some transaction records must be kept for a set period before deletion.

We use cookies to maintain your session and remember lobby preferences. You can disable non-essential cookies in your browser settings; doing so will not affect your ability to log in or access your account wallet.

This policy covers access to cartaramalan where local law permits. Availability depends on your local law and jurisdiction. Players in Malaysia, including those accessing from Petaling Jaya, fall within this policy's scope.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.