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Terms Conditions for Your cartaramalan Account

These terms set out the rules that apply every time you access cartaramalan — from opening your account to placing a bet or moving funds through Touch 'n Go eWallet, Boost or GrabPay.

Account eligibility depends on local lawApplies to all deposits and withdrawalsTouch 'n Go eWallet, Boost, GrabPay coveredGoverned by applicable jurisdictionUpdated terms notified via account email

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you want to formally dispute a clause as it applies to your account, contact us through one of the channels below. We aim to respond to terms-related queries with enough detail to be useful — not just a form reply. Players in Shah Alam can reach us the same way as anyone else; there is no regional queue.

Live Chat Reach the support team directly through the live chat widget on the platform. Use this for urgent account-related terms queries that need a fast written response.

Email Support Send a detailed message to our support address for formal terms disputes or written confirmation of any clause. Expect a substantive reply, not an automated acknowledgement.

Account Help Centre The help centre inside your account covers common terms scenarios — payment obligations, account suspension conditions and how to request a terms clarification in writing.

What These Terms Actually Cover

cartaramalan Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions form the entire agreement between you and cartaramalan for any activity carried out on the platform. They cover account registration, how funds move through your account wallet, the processing of deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow and

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FPX, and the rules that apply to any promotional offer shown on the platform. Access to cartaramalan and eligibility to hold an account depends on whether your use complies with local law where you are located — if local law does not permit it, these terms
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cannot extend access to you. We reserve the right to suspend or close any account where we have reasonable grounds to believe the terms have been broken, including misuse of payment methods or submission of false account details. We may update these terms from time to
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time; when we do, we will notify you at the email address registered to your account. Continued use after notification counts as acceptance. If any clause is found unenforceable under applicable law, the remaining clauses stay in full effect. For the most current version, check this
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page directly — the date at the bottom reflects the last revision.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

These terms do not only restrict — they also set out what you can expect from us. Here is how we handle the areas that matter most to your account.

Account Security

We use SSL encryption across every account session. Your login credentials, OTP flow and payment details — including Touch 'n Go eWallet and Boost transactions — are never stored in plain text.

Data Retention

We retain account data only as long as required to meet legal and operational obligations. When you close your account, we follow the retention schedule set out in the applicable data policy.

Cookies and Tracking

Cookies on cartaramalan are used for session management and platform performance — not sold to third parties. You can adjust cookie preferences through your browser settings at any time.

Requesting Changes

To correct account details, request a data summary or ask about how your information is used, contact support via live chat or email. We will confirm receipt and the expected handling time.

Common Questions About Our Terms & Conditions

These are the questions we get asked most often about how the terms work in practice — covering accounts, payments and what happens when something goes wrong.

Yes. Every payment method available on the platform — including Touch 'n Go eWallet, GrabPay, Boost, DuitNow and FPX — is subject to these terms. Payment-specific conditions are noted in the relevant deposit or withdrawal section of your account.

We may suspend or close your account depending on the nature of the breach. Where funds are involved, we follow the payment verification process before any decision is made. You will be notified at your registered email address.

Access to cartaramalan is available only where local law permits. If you are unsure about your eligibility, we recommend checking the relevant laws in your location before opening or continuing to use an account.

We send a notification to your registered email address whenever these terms change. The updated version is also published here with a revision date. Continuing to use the platform after notification means you accept the revised terms.

Send your dispute in writing to our support email with your account ID and the specific clause in question. Live chat can also initiate a formal terms dispute, though a written email creates the clearest record for follow-up.

Yes. Contact support via live chat or email with your account details and the specific request — data summary, correction or deletion inquiry. We confirm receipt and the handling timeline in our reply.

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